OBJECTIVE:  To Train and Develop Dealership staff in regards to all levels of Business Development throughout the entire Dealership.  Proactive Dealer Solutions works with nearly every department in the dealership on how to create the ultimate customer experience.  We'll train  the following:

  • Upper Management
  • Sales Managers
  • Sales Staff Members
  • Internet Managers
  • Service Managers
  • Service Advisors
  • Business Development
    Appointment Coordinators
  • Receptionist

PDS will physically come into the dealership with a Certified PDS Instructor and work hands-on with the staff.  Below is the curriculum that we cover:

We can help the organization recruit staff members and then we will train them in the store.

Dealerships range in size and not all dealerships are the same. PDS will customize and tailor our services to match exactly what the dealership needs. The number of days a trainer is in a dealership varies based off the size and lead flow of the store.

PDS Instructors provide hands-on training & real-time evaluation, working with participants on skills, techniques and demonstrating and reinforcing behaviors, while also driving management skills through engagement and accountability.  We share and track KPI's for each participant to measure progress and drive ongoing skill improvement.  For each course this includes:

    -  Phone and Mystery Shops
    -  Evaluation and Training Assessment (ETA)
    -  Opportunity Management Assessment (OMA)

Most dealerships partner with PDS for approximately 6 months.
Our Training Courses range from 48 to 240 hours.

PDS Instructors: Dan Guitard and Matt Lowery.

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